{"id":14,"date":"2026-03-15T05:40:31","date_gmt":"2026-03-15T05:40:31","guid":{"rendered":"https:\/\/gen-pens.com\/?page_id=14"},"modified":"2026-04-21T09:18:43","modified_gmt":"2026-04-21T09:18:43","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/gen-pens.com\/?page_id=14","title":{"rendered":"Returns  and Shipping Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1784d02 e-flex e-con-boxed e-con e-parent\" data-id=\"1784d02\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d9c9883 e-con-full e-flex e-con e-child\" data-id=\"d9c9883\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45d8190 elementor-widget elementor-widget-image\" data-id=\"45d8190\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"788\" src=\"https:\/\/gen-pens.com\/wp-content\/uploads\/2026\/03\/assests-05-1024x1008.png\" class=\"attachment-large size-large wp-image-31\" alt=\"Gen-pens logo girl with glasses and hoop earrings. yellow crown and yellow text, surrounded with light blue background\" srcset=\"https:\/\/gen-pens.com\/wp-content\/uploads\/2026\/03\/assests-05-1024x1008.png 1024w, https:\/\/gen-pens.com\/wp-content\/uploads\/2026\/03\/assests-05-100x100.png 100w, https:\/\/gen-pens.com\/wp-content\/uploads\/2026\/03\/assests-05-600x591.png 600w, https:\/\/gen-pens.com\/wp-content\/uploads\/2026\/03\/assests-05-300x295.png 300w, https:\/\/gen-pens.com\/wp-content\/uploads\/2026\/03\/assests-05-768x756.png 768w, https:\/\/gen-pens.com\/wp-content\/uploads\/2026\/03\/assests-05-1536x1512.png 1536w, https:\/\/gen-pens.com\/wp-content\/uploads\/2026\/03\/assests-05-2048x2017.png 2048w, https:\/\/gen-pens.com\/wp-content\/uploads\/2026\/03\/assests-05-1320x1300.png 1320w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8db492 e-flex e-con-boxed e-con e-parent\" data-id=\"b8db492\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca98113 elementor-widget elementor-widget-heading\" data-id=\"ca98113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; shipping Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79201798 e-flex e-con-boxed e-con e-parent\" data-id=\"79201798\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2ca8479 e-con-full e-flex e-con e-child\" data-id=\"2ca8479\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3109f elementor-widget elementor-widget-heading\" data-id=\"5f3109f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08af6ef elementor-widget elementor-widget-heading\" data-id=\"08af6ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><p data-start=\"164\" data-end=\"245\">Orders are processed and shipped within <strong data-start=\"204\" data-end=\"229\">up to 5 business days<\/strong> after purchase.<\/p><p data-start=\"247\" data-end=\"402\">Delivery times may vary depending on your location and the carrier. Once your order has shipped, you will receive a confirmation with tracking information.<\/p><p data-start=\"404\" data-end=\"466\">All items are carefully packaged to ensure they arrive safely.<\/p><p data-start=\"468\" data-end=\"484\"><strong data-start=\"468\" data-end=\"484\">Please Note:<\/strong><\/p><ul data-start=\"485\" data-end=\"697\"><li data-section-id=\"nn98ei\" data-start=\"485\" data-end=\"570\">Shipping times are estimates and may be affected by delays outside of our control\n<\/li>\n<li data-section-id=\"lbjmi4\" data-start=\"571\" data-end=\"697\">Please double-check your shipping address at checkout, as we are not responsible for orders shipped to incorrect addresses<\/li><\/ul><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b896dd e-flex e-con-boxed e-con e-parent\" data-id=\"0b896dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a38619a e-con-full e-flex e-con e-child\" data-id=\"a38619a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8888a9e elementor-widget elementor-widget-heading\" data-id=\"8888a9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Damaged or Incorrect Orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfde46f elementor-widget elementor-widget-heading\" data-id=\"dfde46f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><p data-start=\"853\" data-end=\"1001\">If your order arrives damaged or you receive the wrong item, please reach out within <strong data-start=\"938\" data-end=\"960\">7 days of delivery<\/strong> through the contact form on the website.<\/p>\n<p data-start=\"1003\" data-end=\"1018\">Please include:<\/p>\n<ul data-start=\"1019\" data-end=\"1120\">\n<li data-section-id=\"skafw4\" data-start=\"1019\" data-end=\"1040\">Your order number\n<\/li>\n<li data-section-id=\"10nqrgc\" data-start=\"1041\" data-end=\"1077\">A brief description of the issue\n<\/li>\n<li data-section-id=\"5sj28v\" data-start=\"1078\" data-end=\"1120\">Clear photos of the item and packaging<br><br><\/li><\/ul>Once reviewed, a replacement or refund will be provided if the issue is confirmed.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c14b45a e-flex e-con-boxed e-con e-parent\" data-id=\"c14b45a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6e10d66 e-con-full e-flex e-con e-child\" data-id=\"6e10d66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b92f819 elementor-widget elementor-widget-heading\" data-id=\"b92f819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aebdfc elementor-widget elementor-widget-heading\" data-id=\"6aebdfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><p data-start=\"1227\" data-end=\"1266\">Refunds are only issued in cases where:<\/p><ul data-start=\"1267\" data-end=\"1329\"><li data-section-id=\"v5vdjp\" data-start=\"1267\" data-end=\"1294\">An item arrives damaged<br><\/li><li data-section-id=\"1lfv42p\" data-start=\"1295\" data-end=\"1329\">An incorrect item was received\n<\/li><\/ul><br><p data-start=\"853\" data-end=\"1001\">If approved, refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.<\/p><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-878b995 e-flex e-con-boxed e-con e-parent\" data-id=\"878b995\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4f3b51d e-con-full e-flex e-con e-child\" data-id=\"4f3b51d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08701f7 elementor-widget elementor-widget-heading\" data-id=\"08701f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17684b3 elementor-widget elementor-widget-heading\" data-id=\"17684b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Orders cannot be canceled once they have been placed.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9f1e64 e-flex e-con-boxed e-con e-parent\" data-id=\"a9f1e64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-975d874 e-con-full e-flex e-con e-child\" data-id=\"975d874\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1138685 elementor-widget elementor-widget-heading\" data-id=\"1138685\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbc6410 elementor-widget elementor-widget-heading\" data-id=\"fbc6410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">For any issues with your order, please use the contact form available on the website. We will respond as soon as possible.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f423e5 e-flex e-con-boxed e-con e-parent\" data-id=\"3f423e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6483ec7 elementor-widget elementor-widget-button\" data-id=\"6483ec7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/gen-pens.com\/?page_id=58\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; shipping Policies Shipping Orders are processed and shipped within up to 5 business days after purchase. Delivery times may vary depending on your location and the carrier. Once your order has shipped, you will receive a confirmation with tracking information. All items are carefully packaged to ensure they arrive safely. Please Note: Shipping [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/gen-pens.com\/index.php?rest_route=\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gen-pens.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gen-pens.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gen-pens.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gen-pens.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14"}],"version-history":[{"count":8,"href":"https:\/\/gen-pens.com\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":387,"href":"https:\/\/gen-pens.com\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions\/387"}],"wp:attachment":[{"href":"https:\/\/gen-pens.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}